Privacy policy

Last updated 1 October 2026

This explains what we do with personal information. We keep it short because we want you to actually read it. If anything is unclear, email hello@tradecentresales.co.uk.

Who we are

Trade Centre Sales is a trading name of Johannson Limited (company no. 07760655), a UK company. We are the data controller for the information described here. Our registered office is in the footer.

Two kinds of people

Tradespeople who use our service ("clients"). We hold your name, business name, phone number, email, billing address and payment status. Card details are held by Stripe, not us.

Your customers ("customers"). When a client sends us a quote, we receive the customer's name, phone number and/or email, and the quote details. We use this for one thing: following up that quote on the client's behalf.

Why we're allowed to

For clients: to provide the service you're paying for (contract). For customers: legitimate interests. You asked a tradesperson for a quote; following it up in their name is something you'd reasonably expect, and we keep it to a maximum of three contacts. If you tell us to stop, we stop.

What we do with it

We contact customers by text, email and phone about their quote, in the tradesperson's name. We pass their answer back to the tradesperson. We send clients a weekly summary. That's it. We never sell or share personal information for marketing, and we never contact a customer about anything other than their quote.

Calls

Calls to 07460 085008 are answered by an automated receptionist, Jo, who takes messages. Calls may be recorded so we can check we've got the message right; recordings are deleted after 90 days. You can ask us not to record by saying so at the start of the call.

Who helps us

Stripe (payments), Twilio (calls and texts), Cloudflare (website), Netcetera (email hosting) and blowR, Johannson Limited's own receptionist system. All are bound by contracts that limit what they can do with the data. Some of these providers process data outside the UK under UK-approved safeguards.

How long we keep it

Customer details: deleted 90 days after the quote is closed (a yes, a no, or three contacts with no reply). Client account details: while you're a client and for 6 years after for tax records. Call recordings: 90 days.

Your rights

You can ask what we hold about you, ask us to correct or delete it, or object to us using it. Customers can ask us to stop contacting them at any time – reply STOP to a text, or tell Jo, or email us. We'll act within a month, usually much sooner. If you're unhappy with how we've handled something, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies

Our website sets no tracking cookies. The dialler page used by our own staff stores a password locally in that browser only.